Refund Policy

Last updated: 8/6/2026​

 

At Cailyn M. Cook, Attorney at Law, LLC, legal services are offered on both limited scope/unbundled and full representation bases. Fees and payment terms are governed by the signed engagement agreement and the applicable Louisiana Rules of Professional Conduct, including Rule 1.5(f)(2).

 

1. Payment Terms

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Payment for legal services is due as provided in the applicable engagement agreement or at the time of booking for consultations and other flat fee services. The handling of all client funds is governed by the applicable Louisiana Rules of Professional Conduct.

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2. Refund Eligibility

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Refund requests are evaluated in accordance with the applicable engagement agreement and the Louisiana Rules of Professional Conduct.​ As a general matter, fees are not refunded for legal services that have already been performed or partially performed, including, but not limited to:

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• Consultations
• Document preparation
• Court appearances
• Strategy sessions
• Legal work performed under an engagement agreement

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Any refund, if applicable, will be determined based on the work performed and the terms of the engagement agreement.

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3. Client Cancellations (Consultations or Appointments)

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Clients may cancel a scheduled consultation or appointment with at least 48 hours’ notice. In such cases, the firm may offer the option to reschedule or provide a partial credit at its discretion.

 

Cancellations made with less than 48 hours’ notice may be treated as a late cancellation and may not be eligible for a refund.

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4. Missed Appointments & Rescheduling

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Clients who fail to appear for a scheduled appointment without prior notice may be required to pay the applicable rescheduling fee before another appointment will be scheduled.

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Rescheduling fees are as follows:

 

• First missed appointment: $25 rescheduling fee

• Second missed appointment: $50 rescheduling fee

• Three or more missed appointments: Firm reserves the right to refuse further service​

 

5. Case Retainers & Withdrawals

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• If the attorney-client relationship ends before the matter is completed, any unused portion of a retainer or flat fee, if applicable, will be handled in accordance with the engagement agreement and the Louisiana Rules of Professional Conduct.

• No refunds are issued for hours already worked or court time already scheduled.

• The firm reserves the right to withdraw from representation as permitted under Louisiana Rule 1.16, including for non-payment or breakdown of communication.

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6. Firm-Initiated Cancellations

 

If the firm must cancel a scheduled service or appointment for any reason before work begins, a full refund or reschedule opportunity will be offered.

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7. Communication Expectations

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Failure to respond to firm communications for 30 days or longer may result in administrative closure of the file. Any remaining funds or fees will be handled in accordance with the engagement agreement and applicable ethical obligations.

 

8. Exceptional Circumstances

 

Refund requests due to emergencies or exceptional hardships will be reviewed on a case-by-case basis and must be submitted in writing to ccook@cailyncooklaw.com. Requests will be considered on a case-by-case basis, taking into account the work performed, the engagement agreement, and applicable ethical obligations.

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Please review your engagement agreement for service-specific refund details. This policy does not alter any contractual terms agreed upon in writing.