Refund Policy

Last updated: 7/18/2025​

 

At Cailyn M. Cook, Attorney at Law, LLC, legal services are offered on both limited scope/unbundled and full representation bases. Fees and payment terms are governed by the signed engagement agreement and the applicable Louisiana Rules of Professional Conduct, including Rule 1.5(f)(2).

 

1. Earned Upon Receipt

 

All payments made for legal services, whether for full representation or limited scope services, are considered earned upon receipt unless otherwise stated in the engagement agreement. Once payment is submitted, the funds become the property of the firm and are not held in a client trust account, consistent with Louisiana Rule of Professional Conduct 1.5(f)(2).

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2. No Refunds for Completed or In-Progress Work

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Refunds will not be issued for services that have been fully or partially rendered. This includes, but is not limited to:

 

• Consultations

• Document preparation

• Court appearances

• Strategy sessions

• Ongoing litigation under full representation

 

The firm reserves the right to determine whether services have been partially rendered.

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3. Client Cancellations (Consultations or Appointments)

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Clients may cancel a scheduled consultation or appointment with at least 48 hours’ notice. In such cases, the firm may offer the option to reschedule or provide a partial credit at its discretion.

 

Cancellations made with less than 48 hours’ notice are non-refundable.

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4. Missed Appointments & Rescheduling

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Clients who miss a scheduled appointment without providing notice (i.e., no-call/no-show) are not eligible for a refund or reschedule without a fee.

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Rescheduling fees are as follows:

 

• First missed appointment: $25 rescheduling fee

• Second missed appointment: $50 rescheduling fee

• Three or more missed appointments: Firm reserves the right to refuse further service

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All rescheduling fees must be paid in full prior to booking a new appointment.

 

5. Full Scope Case Retainers & Withdrawals

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For clients under full representation:

 

• If the client terminates the attorney-client relationship mid-matter, any unused portion of a flat fee (if agreed upon) or unearned portion of a retainer may be refunded only if clearly defined in the engagement agreement.

• No refunds are issued for hours already worked or court time already scheduled.

• The firm reserves the right to withdraw from representation as permitted under Louisiana Rule 1.16, including for non-payment or breakdown of communication.

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6. Firm-Initiated Cancellations

 

If the firm must cancel a scheduled service or appointment for any reason before work begins, a full refund or reschedule opportunity will be offered.

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7. Communication Expectations

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Failure to respond to firm communications within 30 days may result in administrative closure of the file, with no refund issued for unused time or services unless otherwise provided in writing.

 

8. Exceptional Circumstances

 

Refund requests due to emergencies or exceptional hardships will be reviewed on a case-by-case basis and must be submitted in writing to ccook@cailyncooklaw.com. Approval is not guaranteed and is subject to the attorney’s discretion and ethical compliance.

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Please review your engagement agreement for service-specific refund details. This policy does not alter any contractual terms agreed upon in writing.