Refund Policy

Last updated: 6/18/2025​

 

At Cailyn M. Cook, Attorney at Law, services are provided on a limited scope and/or flat fee basis unless otherwise stated in a signed engagement agreement. By scheduling and submitting payment, clients agree to the terms outlined in this policy.

 

Earned Upon Receipt

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All payments made for consultations and legal services are considered earned upon receipt, in accordance with Louisiana Rule of Professional Conduct 1.5(f)(2). This means that once payment is submitted, the funds are the property of the law firm and will not be held in a client trust account.

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No Refunds for Completed Work

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Refunds will not be issued for services that have been fully or partially rendered. This includes but is not limited to document preparation, legal consultations, filings, or court representation conducted under a limited scope agreement.

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Client Cancellations

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If a client cancels a scheduled consultation or service appointment with at least 48 hours’ notice, the firm may, at its discretion, offer a partial refund or reschedule the service. Cancellations made within 48 hours of the appointment are non-refundable.

 

Firm-Initiated Cancellations

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If the firm must cancel a service or appointment for any reason and no service has been rendered, the client will be offered a full refund or the opportunity to reschedule.

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Communication Expectations

Failure to respond to communications from the firm within thirty (30) days may result in closure of the matter with no refund provided for any unutilized portion of the fee.

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Exceptional Circumstances

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In rare and exceptional cases where a refund may be considered appropriate, it will be handled in compliance with Louisiana ethics rules and within the discretion of the attorney. A written request stating the reasons must be submitted via email to [cailynclegal@gmail.com].